Refund Policy

Last Updated: [Date]

At Matula Healing, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Returns

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Return Period

You have 30 calendar days from the date you received your item to return it.

2. Refunds

Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Non-Refundable Items

• Gift cards
• Downloadable software products
• Items purchased on sale or with a discount

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@matulahealing.com and send your item to: [Your Address Here].

4. Shipping

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Times

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping Damage

If the item was damaged during shipping, please contact us immediately at support@matulahealing.com so we can resolve the issue.

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

Matula Healing
Email: rouxacd@gmail.com
Address: 4276 Meadowbrook Ct Ne Keizer, OR